Additional Changes to City Services Due to COVID-19

Date of release:  April 13, 2020

changes to city servicesAs the City of Paducah continues to implement the federal and state directives regarding social distancing to slow the spread of the novel coronavirus (COVID-19), we are making additional adjustments to facility access and services.

City Offices:  All City offices will be closed to the public until further notice.  This includes City Hall, the front desk at the Paducah Police Department, access to the Fire Stations, the Parks & Recreation Department office, and the Compost Facility.  City services are continuing; however, those needing to contact the City should use other means including phone, email, or online.

Garbage Collection:  The Public Works Department is requesting that the public continues with the requirement that all garbage needs to be contained in the rollout.  The employees will not be touching trash bags or items left beside the rollout.  Bulk items such as couches and chairs still will be collected.  If you have an excessive amount of garbage, call the Public Works Department at 270-444-8511 to schedule an additional collection prior to your next regularly scheduled collection.  For commercial customers, all garbage needs to be contained in the dumpster. 

Brush and Limb Collection:  The Public Works Department is asking citizens to refrain from placing additional brush or limbs curbside for collection until further notice.  Since the crews are not touching bags, the collection process has been significantly slowed.  If you have a small amount of brush, it can be placed in the rollout.

Parks & Recreation Facilities and Programs:  Due to the continuing of social distancing and budget concerns, the Parks and Recreation Department has made the following decisions regarding facilities and programs:

  • The Robert Cherry Civic Center and Paducah Recreation Center are closed until further notice.
  • The Transient Boat Dock is closed until further notice.
  • The Noble Park Pool, Robert Coleman Sprayground, and the splash pad at the Pat & Jim Brockenborough Rotary Health Park will not open for the 2020 season.
  • The Summer Camp Program coordinated by the Parks & Recreation Department will not be available for 2020.

As a reminder, the general information phone number for City government is 270-444-8800.  During normal business hours (Monday through Friday, 8 a.m. until 4:30 p.m.), Customer Experience Specialists will take your call and guide you to the appropriate department or service.  After hours, please leave a message.  Furthermore, the Customer Experience Specialists have been provided the Community Resource Guide compiled by the United Way of Paducah-McCracken County.  They can provide contact information for agencies that provide community support and resources.

If you need a permit through the Fire Prevention Division, call Fire Prevention at 270-444-8527.  Information will be taken over the phone with payments through the drop-box outside the building.  Permits then will be emailed to the permit holder.  Regarding plans that need to be reviewed, please send them digitally if possible.  Otherwise, contact the receiving department to make arrangements: Engineering at 270-444-8511; Planning at 270-8690; and Fire Prevention at 270-444-8527.

Those needing to drop off a payment to the Finance Department can use the City Hall drop-box. The box is next to the front door of the building on the 5th Street side.   

For more Information about changes to city services, links to resources, and other information, visit COVID-19.