Pre-Notification Postcards have been mailed for 2018 Citizen Survey

Pre-Notification Postcards have been mailed for Citizen Survey

Expect First Mailings of Survey this Week

survey postcardDate of release:  May 7, 2018

The City of Paducah has contracted to use the National Citizen Survey through the National Research Center, Inc. (NRC) to gather feedback from citizens about city services, civic participation, characteristics of Paducah, and various community topics. 

Public Information Officer Pam Spencer says, “In a nutshell, the multiple-choice survey measures a community’s livability by asking questions about safety, mobility, natural environment, the built environment, economy, recreation and wellness, education and enrichment, and community engagement.”

Pre-notification postcards have been mailed to the 1500 randomly selected Paducah households with the first mailing of the survey scheduled for this week.  A second mailing of the survey will occur in the middle of May. Individual answers are anonymous.  The compiled statistical survey results will be shared with the public late this summer.

There are five pages of questions asking citizens to rate various city services and community livability topics.  Citizens will be asked to respond to questions including what is their overall feeling of safety in Paducah, how often they do certain activities such as attend a local public meeting or visit a neighborhood park, and how do they feel about Paducah as a place to live, work, and visit. 

The majority of the survey is standard so that cities can benchmark and compare their results directly to other cities.  However, each city that uses the survey is allowed nearly a page of customized questions.  For this survey, Paducah is asking custom questions relating to storm water, sidewalks, and the importance of specific neighborhood qualities and features.

Spencer adds, “I encourage each household that receives the survey to take 15 minutes to complete it.  Now that we have established initial trend lines for various topics using the results from the 2013 and 2016 National Citizen Surveys, this survey will be valuable in further analyzing community perspectives and how citizens feel about Paducah and our City services.  We are comparing ourselves with communities across the nation through the large database offered by the National Research Center, but more importantly, we are looking at Paducah’s trends.”

Over the past few weeks, the NRC and the City have worked to finalize the survey instrument.  Also during that time, the NRC compiled the sampling list of 1500 randomly selected Paducah households.  Each of the selected households will receive a pre-notification postcard and then two mailings of the survey to encourage its completion.  Once a household receives the survey, the adult in the household who most recently had a birthday is asked to complete it.  This is an unbiased way of selecting the survey participant allowing the results to be representative of the community.

The International City/County Management Association (ICMA) and the NRC developed the survey.  For more information, visit Citizen Survey.  If you have a question, contact Public Information Officer Pam Spencer at or 270-444-8669.