Community is encouraged to download the app, register for an account, and subscribe to notifications or enter a service request by the end of the day on October 3 to be eligible for a group dinner with Mayor Bray and one of five prize baskets valued at $200 each.
The City of Paducah has partnered with CivicPlus® to implement its SeeClickFix software solution. The MyPaducah app and online portal empowers residents to report quality-of-life issues, request services, and ask questions. MyPaducah is replacing the previous app called Paducah 311 which will no longer be supported in October.
“Clear communication along with flawless follow-through on citizen inquiries has always been a goal of this commission under my leadership,” said Mayor George Bray. “We have been listening to the community’s feedback about ways to improve communication with the City, and this new app is a huge upgrade. The app is more user-friendly, convenient to find and download from the App Store and other sources, and easier for the city team to manage. Please download and utilize this new app. You’ll be able to track progress on requests, receive real-time updates from city departments, and see other requests entered. We hold ourselves accountable to our citizens, and this new app is a big win for all of us.”
Request types that can be submitted through MyPaducah include
- Solid Waste – brush pickup, bulk item pickup, missed trash, trash/recycle bin replacement.
- Code Violations – report unsafe, dilapidated, or abandoned buildings; report abandoned vehicles; report overgrown yard or yard debris.
- Streets – road maintenance and obstructions, alley maintenance.
- Park Maintenance Requests – city park maintenance requests, Oak Grove Cemetery maintenance request.
- General Inquiries – all other questions and requests.
MyPaducah also permits citizens to subscribe to notifications which will provide information on topics including service changes, upcoming holidays, emergency alerts, and more. To receive the notifications, a user must register for an account.
To encourage citizens to download the app or visit the portal, everyone who registers for an account and subscribes to notifications or enters a request by the end of the day on October 3 will be eligible for a random drawing of $200 in prizes and gift cards. There will be five winners, each receiving prizes valued at $200. Winners, who will be notified by email, also will be invited to join Mayor Bray for a group dinner. City employees, elected officials, and direct family members of city employees are not eligible to participate in the drawing.
“I encourage the community to start using MyPaducah,” City Clerk and Customer Experience Department Director Lindsay Parish said, “We asked for the public’s feedback earlier this year, and over the past few months, the city team researched various solutions and selected SeeClickFix which is used by numerous other cities. The team also worked to streamline the request system. MyPaducah is an innovative product that will help us better engage and respond to our community.”
Please note that MyPaducah is not for emergencies. Call 9-1-1 for emergency situations.
To download the app via the Google Play Store or App Store, search “MyPaducah.” Once downloaded, click “New Request” to get started. It will geolocate to the user’s location (if location services are enabled). Click “Next” at the top of the screen, and then click “Subscribe to Notices” and “Submit” which will prompt the user to register to create an account. Once these actions are completed, the user is eligible for the random drawing. Creating an account and submitting a service request also qualifies.
For app details and a link to the online portal, visit MyPaducah.
If someone needs assistance using the app or portal, please email the Customer Experience Department.
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